Privacy Policy

Mayfield Property Buyers ("Mayfield", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Postal address
• Property requirements and preferences
• Information you provide through enquiry forms or correspondence
• Any other information you voluntarily provide to us

Where required by law, we may also collect identification documents or information necessary to verify your identity and comply with applicable legal and regulatory obligations.

How We Collect Information

We generally collect personal information directly from you when you:

• Complete a contact or enquiry form on our website
• Request our services
• Contact us by phone, email or social media
• Subscribe to updates or marketing communications
• Meet with us or otherwise communicate with our team

Our website may also collect certain technical information automatically through cookies and analytics technologies.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies may collect information such as:

• Browser type
• Device information
• Pages visited
• Time spent on our website
• General location data
• Website preferences

This information generally does not identify you personally.

You can disable cookies through your browser settings, however some website functionality may be affected.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Provide our buyers agency services
• Communicate with you throughout your property search
• Send updates and information you have requested
• Improve our website and customer experience
• Comply with our legal and regulatory obligations
• Protect our legal rights where required

We will only use your personal information for purposes that are reasonably necessary for our business or where otherwise permitted by law.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information where necessary to:

• Our employees and contractors
• Professional advisers, including lawyers and accountants
• Service providers who assist us with business operations
• Technology providers who host our website or systems
• Government agencies, regulators or law enforcement where required by law
• Other parties where you have provided your consent

Any third-party service providers engaged by us are required to protect your information and only use it for the purpose for which it was disclosed.

AUSTRAC and Legal Compliance

Mayfield Property Buyers is committed to complying with all applicable Australian laws and regulatory requirements.

Where required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or other applicable legislation, we may collect, verify, retain and disclose personal information and identification documents to satisfy our legal obligations, including customer identification and verification requirements.

Where legally required, we may disclose information to government agencies, regulators (including AUSTRAC), law enforcement bodies or other authorised organisations.

Overseas Disclosure

Some of our technology providers or website hosting services may store data outside Australia.

Where personal information is stored or processed overseas, we take reasonable steps to ensure that appropriate security measures are in place to protect your information.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include secure systems, restricted access and reputable third-party technology providers.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Marketing Communications

From time to time we may send you property updates, market information or other communications that may be of interest.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The most current version will always be published on our website.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact:

Mayfield Property Buyers

Email: info@mayfieldproperty.com.au

We will respond to your enquiry as soon as reasonably practicable and work with you to resolve any concerns.